Towards a framework for Improved Organizational Performance at the Department of Transport, eThekwini region

Abstract

For more than a decade, the South African local government has been in the spotlight for the provision of appalling services, resulting from the incompetency and inefficiency of South African public servants. The introduction of a performance management system (PMS) is expected to safeguard the utilization of resources more efficiently and to ensure that objectives of an organization are appropriately implemented towards yielding the desired growth impacts. However, the current PMS utilized within South African government departments presents one key concern regarding the effective management of employee performance. This research examines the implementation and effectiveness of the current PMS in the Department of Transport, eThekwini region.