Human resource information system (HRIS) adoption for organisational effectiveness in selected Ghanaian technical universities

Abstract

Human Resource Information Systems (HRIS) have become indispensable tools in enhancing organisational effectiveness through streamlined HR practices and data- driven decision-making. However, studies on HRIS within the Ghanaian University context have not received the necessary attention. This study explored the extent of HRIS adoption and its impact on organisational effectiveness within four selected technical universities in Ghana. Adopting a convergent parallel mixed-methods design underpinned by a pragmatic research paradigm, the study collected data from 306 senior members through quantitative methods and conducted qualitative interviews with three (3) participants. Purposive sampling for qualitative data and cluster and simple random sampling for quantitative data was employed. Thematic and statistical analyses were used to explore current HR processes, HRIS adoption, influencing factors and impacts on organisational effectiveness. Findings reveal that while HR practices across the universities displayed strengths, there were notable gaps requiring improvement. HRIS adoption, although integral to daily administrative functions, showed variability in its effectiveness across recruitment, compensation management and broader HRM integration. Infrastructure deficiencies, such as unreliable internet and inadequate ICT resources, emerged as significant barriers to HRIS adoption, while factors like perceived complexity and data security concerns were not significant hindrances. The study also highlights the potential of HRIS to enhance operational efficiency and organisational learning and growth, although uncertainties remain regarding its financial impact on HR costs. A conceptual framework was developed based on the Balanced Scorecard perspectives to holistically evaluate HRIS' impact on organisational effectiveness. This framework underscores the importance of strategic alignment between technology and institutional goals, offering practical insights for improved HRIS adoption and utilisation. By integrating qualitative and quantitative findings, this research provides a comprehensive understanding of HRIS adoption in Ghanaian technical universities, paving the way for informed policy and practice interventions.