Exploring the adoption factors for enterprise resource planning cloud-based system: a case study of Durban University of Technology

Abstract

This research investigated the primary factors affecting the implementation of ERP cloud-based systems at Durban University of Technology (DUT). The objective was to identify obstacles, evaluate user perceptions, and recommend ways to improve enterprise resource planning acceptance and utilisation at higher education institutions (HEIs). A quantitative research methodology was employed, and data were gathered using a standardised questionnaire administered to 62 DUT personnel. Data were collected using a structured questionnaire administered electronically via Microsoft Forms to a sample of 62 staff members at the Durban University of Technology (DUT). A stratified random sampling technique was employed to ensure proportional representation across different staff categories The findings demonstrated that training, technical assistance, and management communication substantially influence user satisfaction and total ERP adoption. Regression research indicated that training and management communication were the most significant predictors of ERP satisfaction. Participants also identified difficulties, including insufficient consultation during system implementation, restricted technical support, and sluggish system performance. The research concludes that effective ERP implementation in higher education institutions relies on both technological and organisational preparedness. Effective communication, ongoing user training, and stakeholder involvement are essential for achieving system acceptability and enduring sustainability. Recommendations encompass the creation of role-specific training program, enhancement of change management procedures, and the alignment of ERP deployment with institutional strategic objectives. The results enhance comprehension of ERP adoption dynamics in higher education institutions and offer a paradigm for optimising implementation outcomes in developing countries.