Challenges experienced by employees living with disabilities at a selected cluster in the eThekwini municipality

Abstract

The purpose of this study was to explore the challenges faced by employees with disabilities in a selected cluster of the eThekwini Municipality. The main objectives were to examine the factors hindering career progression for employees with disabilities; evaluate the municipal employment policy to identify obstacles to its implementation; analyse employees’ perceptions of the challenges they face; and provide recommendations for enhancing employment opportunities for persons with disabilities within the municipality. A qualitative case study design was adopted, using semi-structured interviews as the primary data collection method. Convenience sampling was applied to select participants who were readily available and willing to participate. Findings revealed that managing employees with disabilities presents significant challenges. Participants reported insufficient support from human resources, management, and colleagues, leading to feelings of marginalisation, unrealistic performance expectations, biased evaluations, and assumptions about their work capabilities. Career advancement was often hindered due to both the nature of their disabilities and perceptions of reduced performance. The study also found that the eThekwini Municipality lacks an effective employment policy to address these issues. Communication barriers, including the need for sign-language interpreters and accessible written materials, further complicated workplace inclusion.