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Title: The role of total quality management (TQM) in improving quality and organisational performance in footwear manufacturing organisations in KwaZulu-Natal
Authors: Inderlal, Ashwin 
Issue Date: 5-Jun-2013
The purpose of this study is to determine the impact of Total Quality Management
(TQM) elements of Leadership, Customer Focus, and Employee Involvement on
Quality Improvement and Organisational Performance, as well as the relationship
between Quality Improvement and Organisational Performance.
A questionnaire was administered to a convenience sample of 32 footwear
manufacturing organisations in the eThekwini region of Kwazulu-Natal. Confirmatory
Factor Analysis was used to verify the reliability and validity of the measuring
instrument. Regression and correlation analysis was developed to test the
relationship between the TQM elements, Quality Improvement and Organisational
The TQM elements used in this study were Leadership, Customer Focus, and
Employee involvement. The findings of this showed that Leadership and Customer
Focus had a positive influence on Quality Improvement. Also, Leadership was found
to have a positive influence on Organisational Performance. In addition, a positive
relationship existed between Quality Improvement and Organisational Performance.
The results of this study could provide valuable information to managers of footwear
manufacturing organisations in identifying those elements that have a positive effect
on improving quality. Hence, allocating resources to these elements would enable
footwear manufacturing organisations to enhance the performance of their
Submitted in fulfilment of the requirements of the Degree
Master of Technology: Quality, Durban University of Technology, Durban, South Africa, 2013.
Appears in Collections:Theses and dissertations (Management Sciences)

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