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Title: Influence of quality initiatives on the operations of a selected metal recycling company in KwaZulu-Natal : a case study
Authors: Isheloke, Byelongo Elisee 
Issue Date: 5-Jun-2013
The aim of this study has been to establish the influence of quality initiatives
on the operations of a selected metal recycling company in KwaZulu-Natal.
The rationale for this study was based on the information that the financial
turmoil has led to a significantly reduced demand for scrap metals and that
there is a shortage of information on quality initiatives in the secondary metal
industry in this province. Little research, if any, has been done on this
particular topic.
Hence, there was a need to conduct research of this
A review of literature provided the basis for the investigation. A multi-method
approach was followed as the project required both quantitative and
qualitative methods. The research required interdepartmental inputs. The
theme of study focused on what could be seen as a topic of research in the
department of quality, while the actual research was conducted within the
ambit of business administration as a field of study.
The data collected through the questionnaires and the operations‟ know-how
observed in the yard were subject to scrutiny to enhance relevance in the
field of study. As the target population of 70 people was small, it became
appropriate to do a census study. A total of 68 people returned filled-in
questionnaires administered to operations workers and their management.
The response rate was 97%.
The study evaluated the importance of training on quality and safety as an
integrated domain and the impact thereof in the secondary metal products
industry. It further identified a number of drawbacks that hamper the
effectiveness of metal operations.
The results revealed that excellent quality initiatives have a positive impact
on the value-adding operations.
Dissertation submitted in fulfillment of the requirements for the Master's Degree in Technology: Business Administration, Durban University of Technology, Durban, South Africa, 2013.
Appears in Collections:Theses and dissertations (Management Sciences)

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