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Title: Employee retention strategies in the context of organisational change ar a selected private health care provider in Durban, Kwa-Zulu Natal
Authors: Kisten, Asthera 
Editors: Lourens, Melanie
Issue Date: 15-Sep-2022
The aim of the study was to investigate employee retention strategies in the context
of organisational change at a selected private healthcare provider in Durban, KwaZulu Natal. The main problem revolved around poor employee retention, coupled
with the many organisational changes taking place in the organisation over the last
five years. This has to some degree affected service delivery at the healthcare
The study adopted a quantitative research design and pre-coded structured closedended questionnaires were administered to the target population. There are 500
employees at the private healthcare provider and the sample size for the research
was 260. A survey method was utilised. The response rate of completed surveys
received was 96% using the personal method of data collection. The responses were
captured and the data was analysed utilising the Statistical Package for the Social
Sciences (SPSS) version 26.0 for Windows. Numerous hypotheses were formulated
and tested using Pearson’s Chi-square and Spearman’s rank order co-efficient. The
key findings indicated that organisational changes had an impact on employee
retention, which contributed to the effectiveness of service delivery at the private
healthcare provider. The findings also indicated that employee retention strategies
contribute to improved service delivery at the private healthcare provider. The
recommendations suggest that the management of the private healthcare provider
should strive to improve employee retention through effective communication;
training and development; career development; providing incentives, rewards and
recognition; embracing feedback from employees; and implementing employee
suggestions where possible. The TURNITIN program was utilised to test the entire
dissertation for plagiarism. The study concluded with recommendations for future
Submitted in fulfilment of the requirements for a Master’s Degree in Management Sciences: Human
Resources Management at the Durban University of Technology, 2022.
Appears in Collections:Theses and dissertations (Management Sciences)

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