Disruptive changes in the role of academic libraries and librarians: a case study of a university of technology in South Africa

Abstract

Due to the proliferation of disruptive technologies that drive the Fourth Industrial Revolution (4IR), academic libraries have experienced a transformation that has altered the responsibilities of academic librarians. With disruptive technologies, library services can be accessed from anywhere in the world, provided that there is Internet access. Digital libraries, online databases, and electronic resources have enabled users to access a wide range of information. For academic librarians to not be left behind, they need to skill themselves to be relevant in the 4IR. This study, which utilised an explanatory mixed-method approach, aimed to explore how the evolving role of academic librarians can be shaped through continuous professional development at the Durban University of Technology (DUT). Quantitative data was collected first through online questionnaires due to the COVID-19 pandemic, followed by qualitative data through face-to-face interviews with selected participants. Parallel sampling was used in terms of which all librarians at the DUT were chosen for the quantitative phase of the study, while for the qualitative phase to augment the quantitative data, participants were interviewed to the level of saturation. Due to disruptive technologies, the key findings suggest a move towards open access, revitalisation of library spaces, makerspace equipped with the latest technologies such as virtual reality, changing the circulation desk into an information desk, using self-checkout machines, RFID, chutes, and creating neutral spaces to enhance inclusiveness. To counter the disruption, academic librarians at DUT have embraced continuous professional development to update their knowledge and skills to allow them to evolve and adapt to changes within their profession.