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Title: A 21st century framework for quality management
Authors: Moonsamy, Gonasagren Vimlan 
Singh, Shalini 
Keywords: Globalisation;Social responsibility;Quality management;Environmental sustainability;Quality stewardship
Issue Date: 7-Feb-2012
Publisher: Academic Journals
Source: Moonsamy, V. and Singh, S. A 21st Century framework for quality management. 2012. Academic Journals 6(45): 11231-11242.
Emerging trends such as globalisation, customer power and sophistication, social responsibility and environmental sustainability consciousness are creating new business challenges and market demands for organisations. In order for the business world to realise growth and sustainable success in this environment, many organisations changed the strategy they followed in the last three decades. The new strategies moved from being predominately product-focused, using process management and cost reduction, which used to be core functions to quality management, to more risk mitigation, revenue generation and reputational focused drivers. Hence, in the last twenty years the world of
business has changed significantly, whereas the field of quality has not correspondingly changed in thinking or form. The aim of this paper is to demonstrate the supposition that quality has become out-dated over the last two decades. This paper will focus on the change that quality management as a discipline should undertake by proposing a quality stewardship and leadership (QSAL) framework for managing quality, under a new definition, namely, quality stewardship, into the future. In addition, this study will also include an empirical study which was undertaken to evaluate the support for the
proposed framework.
DOI: 10.5897/AJBM11.2655
Appears in Collections:Research Publications (Management Sciences)

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