Please use this identifier to cite or link to this item: https://hdl.handle.net/10321/4708
Title: Non-nutritive sweeteners: consumer awareness, consumption and inclusion in food and beverage products in South Africa
Authors: Naicker, Shakun 
Keywords: Non-nutritive sweeteners;Food and beverage products;Sugar sweetened beverages
Issue Date: Sep-2022
Abstract: 
Background: While there are several advantages that have promoted the consumption of non-nutritive
sweeteners (NNSs) like aiding weight loss and supporting diabetes management, there are also
concerns about potential negative side effects, such as cancer, insulin resistance, and compensatory
appetite that overshadow their use. Globally, NNSs has become a steadfast ingredient in the reformulation of sugar sweetened beverages (SSBs), but more recently there has been a growing
inclusion of NNSs in a wide variety of food items making this ingredient widespread across food
categories available in South Africa (SA) due to its functional profile. Furthermore, a sugar tax levy was
introduced in SA in 2018 as a counter measure to support the strategic health plan to reduce the
country’s prevalence of noncommunicable diseases (NCDs) broadening the widespread usage of NNSs
in food and beverage industry.
Aim: The aim of the study is to investigate consumer awareness and consumption of NNSs in SA. This
study further explores the widespread usage of NNSs through a sub-set of food and beverage products
in the South African market.
Methodology: The study used exploratory and quantitative methods to gather data for the research
through a cross-sectional survey. The NNS consumer survey was administered to South African
participants aged 18 years and older, to all races, men, and women. Convenience and snowball
sampling methods was used to recruit 385 participants. The NNS consumer survey was adapted and
developed from a study that assessed the knowledge and perceptions of NNSs in the (United Kingdom)
UK population. At the beginning of the survey, the introductory paragraph described the background
and the aim of the survey, a letter of information and ethical approval for the study was also provided.
Sequentially, the questions were related to the participants general health, knowledge, and awareness
of NNSs. The survey flowed into a regulatory section which give further insight into participants level of
knowledge, perception, and trust of NNSs and concluded with a list of beverages, sweeteners and
snacks products to determine consumer consumption thereof. The last section was the NNSs product
consumption part of the survey where participants were presented with a list of products containing
NNSs and were asked to indicate if they consumed these products. The questionnaire design and the
reliability of the questionnaire was pilot tested prior to the survey administration among consumers that
were excluded from the main study (n=10). The survey was disseminated through social networks,
LinkedIn™, Facebook™ and WhatsApp™ and was designed on 2 different survey design platforms:
Google Forms and Microsoft Forms. A scientific product database was established to determine the
number of products that contain NNSs within specific categories which included snack foods, dairy
products, sugar-free chewing gum, candy, sugar-sweetened beverages, energy drinks, diabetic
products, and baby foods, found in three major South African retail stores: Checkers, Woolworths and
Dis-Chem. The scientific product database also identified the type of NNSs used, singularly and
different combination in products and health and wellness claims for all products examined.
Results: The NNSs consumer survey was completed by 388 South African adults nationally. The
survey was opened to all provinces in SA, but high participation came from Gauteng 31.4% (n=122),
and KwaZulu-Natal 29.6% (n=122), followed closely by 19.8% (n=77) from Western Cape. Women participants dominated the survey with a weighted 66.5% (n= 258) of the responses, followed by 33.5%
(n=130) of the responses received from men. All races participated in the survey with most responses
from Black participants (40.2% n=156), followed by Indian/Asian (30.2% n=117), White (18.0% n=70)
and Coloured participants (11.6% n=45). Results showed that mainly the younger South African
population with 24.2% (n=94) aged 18-24, 27.6% (n= 107) aged 25-34 and 24.7% (n=96) aged between
35-44 took part in the survey. Participants were asked to indicate if they had any NCDs and the
prevalence of the common three NCDs noted were high blood pressure 13.1% (n=51), type 2 diabetes
9.3% (n=36), heart disease 5.4% (n=21) and cancer 2.1% (n=8). A large percentage of participants
reported no prevalence of NCDs 73.7% (n=286). Participants were then probed to identify from a list of
sweeteners that was provided and indicate which sweeteners they heard off. Interestingly, the results
indicated that a large proportion of the participants did not hear of NNSs like neotame 94% (n=363),
acesulfame-K 92% (n=356), malitol 84% (n=324), stevia 65% (n=253), saccharin 59% (n=227) and
sucralose 59% (n=229) however, a significant 61% (n=238) of participants have heard of xylitol, p<.001
and 45% (174) have heard of aspartame. A total of 33.5% (n=130) p<.001 participants indicated that
they consumed products labelled “sugar-free” or “diet” either ‘never’, ‘less often than once a week’ or ‘a
few times a week’, p<.001. The relevance of this result is that although a significant 33.5% (n=130)
p<.001 of participants consumed products labelled ‘sugar-free’ and/or ‘diet’, they may not actually know
the ingredient contained in these products that qualifies it is as ‘sugar-free’ and/or ‘diet’ contain.
Participants were given a list of products to select from and were requested to state which products
they consume that they think may contain NNSs. A significant 68.3% (n=265) (p<.001) of participants
indicated that they consumed cool drinks that they think contain NNSs whilst a significant 71.4% (n=277)
(p<.001) did not consume cakes and desserts with NNSs, 70.1% (n=272) did not consume tea, coffee
and hot beverages with NNSs and 63.7% (n=247) did not consume chewing gum that contain NNSs.
Regarding the use of NNSs in everyday routine, a significant 68.3% (n=265) participants reported that
they did not knowingly use NNSs in their everyday routine (p<0.001). The results from the survey further
indicated that 50.8% (n=197) of participants were aware of health concerns related to the consumption
of NNSs which represents just over half of the participants view. The result for these three statements
– ‘I think calling them "artificial" makes me sceptical about their safety’(p=0.00), ‘I worry about the effects
that non-nutritive sweeteners can have on my body’ (p=0.00), ‘I have concerns about non-nutritive
sweeteners and the risk of cancer’ (p=0.00), was significantly agreed with. There was significant
agreement on these benefit statements – ‘non-nutritive sweeteners are helpful for someone who wishes
to lose weight’ (p=0.00), ‘non-nutritive sweeteners allow for a little indulgence without feelings of guilt’
(p=0.00), ‘non-nutritive sweeteners allow for diet products to be a viable option’ (p=0.00). When
participants were probed on trusting information on health and wellness, the results presented that a
significant 55.36% (p=0.00) of participants do not trust the information from government health
agencies, regulatory bodies and the information coming from the Department of Health (DOH p=0.00).
The results also presented that there was a significant agreement (M=3.11) that NNSs are not good for
one’s health, (p=.020).
Finally, a list of products consisting of beverages, sweeteners and snack products was provided, and
participants were requested to indicate which products they consume. The list of products that was presented to participants in the survey were a mix of products where some were most likely to contain
NNSs and some were not, like smoothies, chocolate bars and cakes. The data presented that a
significant 92% (n=356) (<.001) consume hot beverages (tea, coffee, hot chocolate), 76% (n=294)
consume fruit juice and concentrates, 55% (n=213) said yes to milkshake and 54% (n=208) consume
diet cool drink. Interestingly, 68.3% (n=265) of participants that said no to knowingly using NNSs in their
everyday routine said yes to consuming beverages that may contain NNSs. Of these 68.3% (n=265),
77.2% (n=95) consume fruit juice and concentrates, iced tea, 73.2% (n=90) consume diet cool drinks,
64.2 % (n=79) consume flavoured sparkling water, 55.3% (n=66) consume milkshakes, 53.7% (n=66)
consume energy drinks and 40.7% (n=50) consume protein drinks. Participants also indicated their
passion for snacking when they were asked to indicate which snacks they consumed. A significant 81%
(n=351) consume crisps, 85% (n=330) consume biscuits/rusks, 87% (n=339) consume chocolate bars,
82% consume (n=320) cakes and 82% (n=319) consume ice-creams.
A scientific product database consisting of 419 products that contain NNSs was established. These
ranged from snack food, dairy, confectionary, SSBs, energy drinks and diabetic products. The data
presented that the highest product category containing NNSs were snacks which made up 45% (n=186)
and this was followed by the SSBs category with 21% (n=91) that contained NNSs. The snack food
category was made up of the following subcategories: desserts 30% (n=55), crisps 26% (n=48), biscuits
23% (n=43), cereal 9.6% (n=18), sauces 6% (n=12), energy bars 4% (n=7), frozen snacks 1% (n=2)
and popcorn 0.53% (n=1). From the NNSs and consumer survey, the results demonstrated that snacks
were the highest and most popular consumed products with 81% (n=315) consuming just crisps. From
the 419 products that were examined, 65% (n=273) products contained a combination of NNSs used
to formulate the product and 34% (n=146) products consisted of single NNS. An interesting outcome
that was noted here was that sucralose was most common in formulations where it was found in 38%
(n=55) products followed by sorbitol in 16% (n=24) and stevia in 16% (n=23) of the products. Data
presented that xylitol was not used individually in products examined.
Conclusion: The outcome of this research has highlighted key consumer insights, presenting sound
data that brings to light the current consumer position on the topic of NNSs and its broad use in products
in SA. The data highlighted the education gap confirming the initial assumption that there is a high
probability that many South African consumers are consuming NNSs without being aware of it. This
research has created so many opportunities to improve consumer knowledge and investigate if there is
a need to enforce stricter formulating measures with NNSs based on the evidence obtained through the
NNSs survey and the scientific product database. These findings should be used to challenge
manufacturers, the governmental guardians within the Department of Health and regulators in SA to
guide consumer knowledge, awareness, perception and trust. There is a much bigger responsibility and
significant role to play in protecting, sustaining, and investing in consumer health and wellbeing, with a
priority to focus on consumer education.
Description: 
Thesis submitted in fulfillment of the requirements of the degree of:
Master of Applied Science in Food and Nutrition, Durban University of Technology, Durban, South Africa, 2022.
URI: https://hdl.handle.net/10321/4708
DOI: https://doi.org/10.51415/10321/4708
Appears in Collections:Theses and dissertations (Applied Sciences)

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