The relationship between occupational coping self- efficacy of nurses and patient satisfaction scores in a private hospital in KwaZulu-Natal

Abstract

Brief background of the Study The nursing profession is faced with high levels of work stress such as staff shortages, poor working conditions, lack of resources, job dissatisfaction and burnout, which tends to compromise quality of care rendered to patients. The research was to establish whether nurses’ occupational coping self- efficacy had any association with patient satisfaction scores. Aim of the study The aim of this research was to describe any relationship between occupational coping self- efficacy of nurses and patient satisfaction scores in a selection of wards in a private hospital in KwaZulu-Natal. Methodology A quantitative, cross-sectional, descriptive survey design was used to conduct the study. Data was collected using questionnaires. The quantitative data was analysed statistically. The statistics used included descriptive statistics such as frequencies, measures of central tendency and measures of dispersion. Factor analysis was used to explore the structure of the data and in order to test for significant trends in the data, inferential statistics were applied. Results The results revealed that although the recording was done objectively, the outcome was not positively achieved due to the unforeseen covid-19 pandemic. Results were skewed due to all wards unable to participate in research. The nurses completed their tool but unable to meet the expected patient ratio. Sample realization of 100% was achieved.