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Title: Investigating factors that influences employee turnover in the hospitality industry : a case study at Durban Marine Theme Park (Ushaka Marine World)
Authors: Nyezi, Nokuthula Thandeka 
Keywords: Employee turnover;Personnel management;Human capital
Issue Date: Apr-2020
Employee turnover has become an important area of research from both a
theoretical and practical standpoint. It is important from a theoretical perspective,
in understanding how the underlying causes of turnover can provide insights into
how to control the phenomenon. However, from a practical standpoint, learning
how to minimize the turnover of skilled employees is crucial in reducing employee
replacement costs. A decreasing employee turnover keeps knowledgeable and
experienced employees working in the organization. A large portion of the
employee turnover problems that we have seen in the recent past can be directly
linked to the fact that jobs were plentiful and employees were scarce, considering
overall unemployment was at or near a 30-year low. In this study, the researcher
reviewed a variety of published literature dealing with employee turnover in general
and some more specific to employee turnover in the retail industry. Employees
who transfer to other positions within the same organization are not considered in
the calculation, as well as those who retired, had their job phased-out or were
terminated due to downsizing. Turnover rates for employees can be measured and
compared over time and across companies, using what is commonly referred to
as the employee turnover index.
The main aim of this study is to investigate factors that influence employee turnover
and their impact on employee performance at Durban Marine Theme Park. The
objectives of the study, to investigate the causes for the high employee turnover in
the hospitality industry, examine what are the consequences of the high employee
turnover in hospitality industry, determine factors that contribute to employee
turnover and propose possible solutions towards the reduction of employee
turnover. The research design used in this study will be quantitative study,
structured questionnaires. 100 respondents will be selected none randomly, hence
the use of non-probability technique. The researcher selected the non-probability
sampling design method and purposive sampling for this study to confine to a
specific group of people who would able to provide the necessary information. The
study can be beneficial in addressing problem of high employee turnover at Durban
Marine Theme Park.
Submitted in fulfillment of the requirements of the degree of Master of Management Sciences: Hospitality and Tourism, Durban University of Technology, Durban, South Africa, 2020.
Appears in Collections:Theses and dissertations (Management Sciences)

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