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Title: The influence of human resource development on employee performance and service delivery at a local municipality in the Eastern Cape
Authors: Nama, Khuselwa 
Keywords: Human resource development;Employee performance;Service delivery;Local government;Coaching and mentoring;Public sector
Issue Date: Apr-2022
The study examined the influence of human resource development on employee
performance and service delivery. Employees who receive valuable training and
development have the potential to improve performance and provide quality service
delivery. Community demands for essential services from public sector employees
seem to have increased over time. To address community demands, municipalities
depend on skilled employees to deliver desired performance. Public sector employees
require ongoing and relevant development by means of which to supply quality
essential services to the public. In South Africa, the development of public sector
employees appears neglected which may lead to the inadequate provision of essential
services exemplified by clean water.
Located in a positivist philosophical lens, the study adopted a quantitative crosssectional research paradigm, using a survey design. The research site for conducting
the survey was Mbhashe Local Municipality in the Eastern Cape province of South
Africa. Based on a target population of 265 (N=265), a stratified random sample of 155
(n=155) respondents was drawn. Structured questionnaires were used to collect data
and 115 questionnaires were returned. Data was analysed using statistical procedures
and measurements such as correlation tests and multiple regression analysis. The
findings of the study revealed that human resource development had a positive
influence on employee performance and service delivery. The study recommends the
provision of training and development interventions to capacitate public sector
employees. Future studies can probe the awareness of human resource development
within the public sector.
Submitted in fulfillment of the requirements of the degree of Master of Management Sciences
in Human Resource Management, Durban University of Technology, Durban, South Africa, 2022.
Appears in Collections:Theses and dissertations (Management Sciences)

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