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https://hdl.handle.net/10321/4250
Title: | Patients perception of service quality in Orthotics and Prosthetics Department at a selected university |
Authors: | Thabethe, Nosipho |
Keywords: | Orthotic and prosthetic specialists;Customer satisfaction;Service quality |
Issue Date: | Sep-2019 |
Abstract: | Interest in orthotics and prosthetics has grown considerably over the last decade. South Africa is experiencing a shortage of registered orthotic and prosthetic specialists, and this poses a problem for patients who require artificial devices. In this sector, the most important strategy for orthotists and prosthetists is to obtain and maintain patient expectations and perception of ser... |
Description: | Dissertation submitted in fulfilment of the requirements for the degree Master of Management Sciences: (Marketing), Durban University of Technology, 2019. |
URI: | https://hdl.handle.net/10321/4250 |
DOI: | https://doi.org/10.51415/10321/4250 |
Appears in Collections: | Theses and dissertations (Management Sciences) |
Files in This Item:
File | Description | Size | Format | |
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Thabethe_NN_2019_Redacted.pdf | 4.09 MB | Adobe PDF | View/Open |
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