Repository logo
 

Shopping app features : their impact on customer satisfaction and loyalty

Thumbnail Image

Files

Sinemus Dobbelstein et al_2022.pdf (686.45 KB)
IRRDCR Copyright clearance.docx (218.05 KB)

Date

2022-07

Authors

Journal Title

Journal ISSN

Volume Title

Publisher

Informa UK Limited

Abstract

Description

Keywords

1503 Business and Management, 1505 Marketing, 1506 Tourism, App features, Channel preference, Shopping apps, Satisfaction, Loyalty

Citation

Sinemus, K., Zielke, S. and Dobbelstein, T. Shopping app features: their impact on customer satisfaction and loyalty. The International Review of Retail, Distribution and Consumer Research. : 1-27. doi:10.1080/09593969.2022.2109189

URI

https://hdl.handle.net/10321/4186

DOI

10.1080/09593969.2022.2109189

Collections

Research Publications (Management Sciences)