Please use this identifier to cite or link to this item: https://hdl.handle.net/10321/3561
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dc.contributor.advisorMoodley, Padhma-
dc.contributor.authorNaidoo, Ireneen_US
dc.date.accessioned2021-05-25T07:40:25Z-
dc.date.available2021-05-25T07:40:25Z-
dc.date.issued2020-05-
dc.identifier.urihttp://hdl.handle.net/10321/3561-
dc.descriptionSubmitted in fulfilment of the requirements for the degree of Masters of Management Sciences: Business Administration, Department of Management Science, Durban University of Technology, 2020.en_US
dc.description.abstractEskom had an important role to play in South Africa’s transformation and economic development with new regulations that govern the electricity industry. Since the new democratic government of 1994, the underprivileged races were to be given equal opportunity. The Basic Conditions of Employment Act No. 75 of 1999, The Employment Equity Act No. 55 of 1998, The Constitution of The Republic of South Africa Act No. 108 of 1996 and The Labour Relations Act No. 66 of 1997, are some of the regulations that have had to be considered in the Eskom Recruitment and Selection Policy. This study investigates the challenges of recruitment and selection within Eskom and its impact on service delivery. The analyses of 100 valid responses was obtained through a questionnaire that was administered to respondents selected through a purposive sampling method, to determine if the recruitment and selection criterion has a significant effect on the organisation’s performance and service delivery. This study engaged in a quantitative approach which was required to gauge data rich responses from respondents. The analysis suggest that filling vacancies internally poses a challenge and impacts on service delivery. Moreover, service delivery is severely impacted as many employees are required to work overtime due to inadequate manpower. It is based on these findings that the study recommends, outsourcing of a qualified labour force which will positively impact on service delivery. As well as creating a less bureaucratic process in the recruitment and selection of potential employeesen_US
dc.format.extent161 pen_US
dc.language.isoenen_US
dc.subject.lcshEskom (Firm)--Employees--Recruitingen_US
dc.subject.lcshEmployees--Recruiting--South Africa--Empangenien_US
dc.subject.lcshContracting out--South Africa--Empangenien_US
dc.subject.lcshEskom (Firm)--Customer servicesen_US
dc.titleRecruitment process challenges within Eskom and its impact on service delivery : a case of Empangeni Zoneen_US
dc.typeThesisen_US
dc.description.levelMen_US
dc.identifier.doihttps://doi.org/10.51415/10321/3561-
local.sdgSDG10-
local.sdgSDG08-
local.sdgSDG04-
item.languageiso639-1en-
item.openairetypeThesis-
item.cerifentitytypePublications-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.fulltextWith Fulltext-
item.grantfulltextrestricted-
Appears in Collections:Theses and dissertations (Management Sciences)
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