Please use this identifier to cite or link to this item: https://hdl.handle.net/10321/3442
Title: The impact of lower level management on volunteers' workplace outcomes in South African non-profit organisations : the mediating role of supportive supervisor communication
Authors: Usadolo, Sam Erevbenagie 
Usadolo, Queen Emwenkeke 
Keywords: Leader-member exchange;Job satisfaction;Intention to stay;Supportive supervisor communication;Volunteers;Political Science & Public Administration
Issue Date: Feb-2019
Publisher: International Society for Third-Sector Research
Source: Usadolo, S. E. and Usadolo, Q. E. 2019. The impact of lower level management on volunteers' workplace outcomes in South African non-profit organisations : the mediating role of supportive supervisor communication. Voluntas. 30(1): 244-258. Available: doi:10.1007/s11266-018-9970-5
Journal: Voluntas 
Abstract: 
This study examined the influence of leader–member exchange on volunteers’ job satisfaction and intention to stay, using supportive supervisor communication as a mediator. A regression analysis undertaken showed that the independent variable (leader–member exchange) had a direct and significant impact on the dependent variables (volunteers’ job satisfaction and intention to stay) in community-based organisations in Eastern Cape, South Africa. Further analysis showed that supportive supervisor communication partially mediated the influence of leader–member exchange on job satisfaction and intention to stay in the community-based organisations examined. These findings confirm previous findings about the impact of workplace relationships on volunteers’ attitudes and behaviours, especially as they relate to the influence of supportive supervisor communication on the relationship between leader–member exchange and the identified workplace outcomes in this study. Implications of the findings for the management of volunteers in community-based organisations are discussed.
URI: http://hdl.handle.net/10321/3442
ISSN: 0957-8765
1573-7888 (Online)
DOI: 10.1007/s11266-018-9970-5
Appears in Collections:Research Publications (Arts and Design)

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