Factors influencing the effectiveness of project managers in the telecommunications industry in South Africa

Abstract

The South African mobile telecommunications industry has grown into a multi-billion rand industry that employs thousands of people and connects millions of people across the globe. In order to accomplish the latter, multi-million rand capital projects must be initiated and successfully executed. It is against this background that this study investigated the factors influencing the effectiveness of project managers in the telecommunications industry in South Africa.

The target population of the study consisted of project managers in the five telecommunications companies in South Africa who were registered with Project Management South Africa (PMSA). The primary data, which was collected personally by the researcher through self-administered questionnaires, was analysed using the Statistical Package for Social Sciences (SPSS), Version 23.

The study revealed, inter alia, that most project managers in the telecommunications industry in South Africa perceived negotiating skills, technical knowledge, and management style as being most important for effectively confronting the many challenges faced by them, inter alia, scope management, quality management, and risk management, so that projects were successfully executed. There was unanimity amongst the project managers that training in project management had a positive impact on the performance of project managers. Although three out of every four project managers possessed a postgraduate qualification, the majority of project managers were of the view that a diploma was adequate to practice as a project manager in the telecommunications industry in South Africa. However, it was more important for project managers to possess project management qualifications.

In addition to the above, an analysis of the results revealed that, in order of importance, the effectiveness of the project managers in the telecommunications industry in South Africa was influenced by communication skills, technical skills, education skills, leadership skills, interpersonal skills and negotiating skills.