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dc.contributor.authorLekhanya, Lawrence Mpeleen_US
dc.contributor.authorDlamini, Henry Luckyen_US
dc.identifier.citationLekhanya, L.M. and Dlamini, H.L. 2017. Customer’s perception towards product quality of automotive SMEs operating in Metropolitan areas, and consideration of environmental impact. Environmental Economics. 8(1): 36-45.en_US
dc.identifier.issn1998-6041 (print)-
dc.identifier.issn1998-605X (online)-
dc.description.abstractThis paper examines customer’s perception towards product quality of automotive SMEs operating in the Durban metropolitan areas and identifies how small and medium enterprises (SMEs) in South Africa (SA) contribute significantly to job creation, wealth, social stability, economic growth and reduction of poverty. Product quality of automotive SMEs requires serious attention, as it can have ecological environmental impact leading to the negative economic growth contributed by the industry. The study is aimed to understand the factors affecting automotive SMEs in order to help entrepreneurs to improve product quality and examining the customer’s perception towards product quality. The sample size of the study was 120 SMEs selected using convenience sampling with respondents completing the questionnaire. A combined method of both quantitative and qualitative techniques was employed, while the analysis of data was done using the Statistics Package for Social Scientists (SPSS) version 23.0. The findings of the study revealed that lack of managerial skills and development negatively compromises product quality of the automotive sector. Also the results indicate that the absence of financial support from financial institutions delays the improvement of stock in the business, as this is an obstacle resulting in the unsustainability of the SMEs. Further research with larger samples and the consideration of other cities is recommended.en_US
dc.format.extent11 pen_US
dc.publisherBusiness Perspectivesen_US
dc.relation.ispartofEnvironmental economics (Online)en_US
dc.subjectSmall and medium enterprises (SME)en_US
dc.subjectAutomotive SMEsen_US
dc.subjectEnvironmental impacten_US
dc.subjectCustomer’s perceptionen_US
dc.subjectProduct qualityen_US
dc.subjectSouth Africaen_US
dc.subjectDurban metropolitan areasen_US
dc.titleCustomer’s perception towards product quality of automotive SMEs operating in Metropolitan areas, and consideration of environmental impacten_US
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