Please use this identifier to cite or link to this item: https://hdl.handle.net/10321/2277
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dc.contributor.authorNkosana, Tensonen_US
dc.contributor.authorSkinner, Jane Phyllidaen_US
dc.date.accessioned2017-02-17T07:06:01Z-
dc.date.available2017-02-17T07:06:01Z-
dc.date.issued2016-
dc.identifier.citationNkosana, T.; Skinner, J. and Goodier, C. 2016. Challenges of ICT adoption and utilisation in small rural restaurants : a case study of the KwaZulu-Natal Midlands. African Journal of Hospitality, Tourism and Leisure. 5(4): 1-11.en_US
dc.identifier.issn2223-814X-
dc.identifier.urihttp://hdl.handle.net/10321/2277-
dc.description.abstractInformation and communication technology (ICT) has become an essential element in the hospitality industry around the world over the past few decades, with particular benefits accruing to restaurant owners. Restaurants within poorer areas, however, often struggle to access the relevant technologies. This article investigates the challenges confronting ICT adoption and utilisation in restaurants in a rural setting. Twelve small restaurants in the Midlands of KwaZulu-Natal, South Africa were investigated. The findings indicate large discrepancies between three groups: the top two thriving businesses; the majority group of middle-level enterprises, which exhibited varying levels of success; and the remaining two restaurants, which were clearly struggling to survive. Their success in adoption of ICT corresponded closely in nearly all instances with these success levels. The challenges to adoption and utilisation of ICT were found to centre on cost, owners’ lack of familiarity with ICTs, and a corresponding lack of ICT skills amongst staff. The inability of imported software packages to suit local needs also emerged as a significant issue.en_US
dc.format.extent11 pen_US
dc.language.isoenen_US
dc.publisherAJHTLen_US
dc.relation.ispartofAfrican journal of hospitality, tourism and leisureen_US
dc.subjectHospitality industryen_US
dc.subjectICT adoption challengesen_US
dc.subjectSmall and micro-restaurantsen_US
dc.subjectRural area developmenten_US
dc.subjectEntrepreneurshipen_US
dc.titleChallenges of ICT adoption and utilisation in small rural restaurants : a case study of the KwaZulu-Natal Midlandsen_US
dc.typeArticleen_US
dc.dut-rims.pubnumDUT-005542en_US
local.sdgSDG09-
local.sdgSDG05-
local.sdgSDG04-
local.sdgSDG17-
item.grantfulltextopen-
item.cerifentitytypePublications-
item.openairetypeArticle-
item.languageiso639-1en-
item.fulltextWith Fulltext-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
Appears in Collections:Research Publications (Management Sciences)
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