Please use this identifier to cite or link to this item:
https://hdl.handle.net/10321/1473
Title: | Customers’ expectations and perceptions of service quality : the case of a retail pharmacy chain in South Africa |
Authors: | Adat, Nafisa Noel, Dion Trevor Penceliah, Soobramoney |
Keywords: | Service quality;Pharmacy chain;Expectations;Perceptions;Servqual |
Issue Date: | 2014 |
Publisher: | Mediterranean Centre of Social and Educational Research |
Source: | Adat, N.; Noel, D.T. and Penciliah, S. 2014. Customers’ expectations and perceptions of service quality : the case of a retail pharmacy chain in South Africa. Mediterranean Journal of Social Sciences, 5(20) |
Journal: | Mediterranean Journal of Social Sciences (Online) |
Abstract: | Recent legislative changes have permitted rapid expansion of pharmacy chains in South Africa. The early effect of this appears to be lowered prices and greater competition amongst pharmacy chains. Whilst research has been conducted on general aspects of customer service quality in various industries, there appears to be few studies on customer satisfaction within the South African retail pharmaceu... |
URI: | http://hdl.handle.net/10321/1473 |
ISSN: | 2039-2117 |
Appears in Collections: | Research Publications (Management Sciences) |
Files in This Item:
File | Description | Size | Format | |
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Adat_MJSS_5_20_2014.pdf | 213.6 kB | Adobe PDF | View/Open |
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