Msosa, Steven Kayambazinthu
Full Name
Msosa, Steven Kayambazinthu
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Subject
- 1 College students--Services for--South Africa
- 1 Consumer satisfaction--Malawi--Evaluation
- 1 Customer services--Malawi
- 1 Customer services--Quality control
- 1 Education, Higher--South Africa--Evaluation
- 1 Negative emotions
- 1 Perceived justice
- 1 Postal service--Malawi
- 1 Service failure
- 1 Service industries--Quality control
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Date issued
Results 1-2 of 2 (Search time: 0.026 seconds).
| Issue Date | Title | Author(s) | |
|---|---|---|---|
| 1 | 2019 | Service failure and service recovery strategies in the context of higher education : a provincial perspective in South Africa | Msosa, Steven Kayambazinthu |
| 2 | 2015 | Assessing customer service in the Malawian public postal service | Msosa, Steven Kayambazinthu |