A framework for postgraduate library services in academic libraries in KwaZulu-Natal (KZN)

Abstract

This study investigated a framework for postgraduate library services in KwaZulu-Natal (KZN) academic libraries. The objectives of the study were: 1) to investigate if postgraduate students use library services in KwaZulu-Natal academic libraries or not; 2) to investigate challenges faced by postgraduate students when utilizing library services and 3) to investigate postgraduate students’ perceptions regarding library services in academic libraries in KwaZulu-Natal. The target population for the study were postgraduate students in KZN academic libraries. Postgraduate students were chosen for inclusion in the study using multistage sampling. Self-administered questionnaires were distributed to 336 postgraduate students in KZN academic libraries (Durban University of Technology (DUT), University of KwaZulu-Natal (UKZN) and University of Zululand (UNIZULU). Data collected was analyzed using Microsoft Excel and presented in the form of graphs and tables. Findings of the study revealed that postgraduate students were aware of library services, they accessed the library services continuously and the services were relevant to their information needs. The study further revealed that library services had a positive impact on postgraduate studies. Findings of the study also revealed that Postgraduate Librarians and Subject Librarians were playing a vital role facilitating research and providing relevant information resources. However, the study also revealed some challenges that were faced by postgraduate students when utilizing library services. Challenges such as poor internet connection, inability to access the library catalogue and inability to locate books on the shelves. It is recommended that academic libraries regularly organize training programs for postgraduate students on the use of library resources and services. Library space should be extended to accommodate more students and ensure that the environment is comfortable.