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Title: An exploration into the factors influencing job satisfaction among dental technologists in Lagos, Nigeria
Authors: Ndubuisi, Michael Chijioke 
Keywords: Job satisfaction;Dental technologists;Public health sector;Lagos, Nigeria
Issue Date: 30-Nov-2020
There has been a growing concern within the Nigerian dental technology industry
regarding job satisfaction particularly among dental technologists working in the public
health sector. There are no previous studies of job satisfaction of dental technologists
in Nigeria. The aim of this study was, therefore, to explore the factors influencing job
satisfaction among dental technologists working in public hospitals and dental centres
in Lagos state, South-West Nigeria.
The study was carried out using mainly a qualitative research approach undertaken
through a phenomenological research design by learning from the experiences of
study participants, otherwise known as interpretivist paradigm. Participants were
purposefully selected from both federal (six) and state (12) government
establishments within Lagos state, Nigeria. Data was generated by means of semistructured interviews with 18 (males n=10, females n=8) dental technologists.
Interviews were recorded and transcribed verbatim, then analysed and interpreted
using thematic content analysis aided by the qualitative research software, Nvivo 11
Pro (QSR International Pty Ltd, 2015).
The results indicate 11 key factors that influenced job satisfaction, including: low
employment entry-level, low remuneration, career limiting bar (limited career
progression), limited educational advancement. Other factors included: dearth of
specialty training, limited funding and opportunity for CPD, strained working
relationship between dentists and technologists, low professional status, inadequate
professional/work autonomy, lack of equipment and dental supplies and poor working
conditions amongst other factors.
The majority of the participants expressed satisfaction and fulfilment in their job
(career) as oral health workers, but their job satisfaction was undermined by the
challenges mentioned above. In the course of the project, valuable data emerged
which contributes to the literature concerning those factors that undermine job
satisfaction amongst the dental technology professionals in the African context,
particularly in Nigerian. Further large scale studies in this field are recommended. This study highlights a number of real and potential problems in relation to job satisfaction
in the field of dental technology in Nigeria among those employed in the public health
sector. It is apparent that change within the structure of education and professional
qualification, although largely welcomed, and if the context in which employees work
is improved, this will encourage dental technologists to stay in their jobs, and will
improve job satisfaction and and improve productivity and job satisfaction and so
reduce the likelihood of job turnover.
Dissertation submitted in fulfilment of the requirements of the degree of Master of Health Sciences: Dental Technology, Durban University of Technology, 2020.
Appears in Collections:Theses and dissertations (Health Sciences)

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