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Title: Agile user experience : integrating good user experience development practices into Agile within the South African context
Authors: Pillay, Narendren 
Keywords: User Experience;UX;User centred designs;Agile;Agile UX;Usability
Issue Date: 7-Sep-2020
Agile software development has proliferated over the last two decades and
become one of the dominant frameworks used by software development
companies. Agile development methods and User Experience (UX) both strive
towards providing software that meets the users’ needs.
The purpose of this study is twofold; firstly, to study the current literature and
approaches of integrating UX into Agile software development with the intention of
combining it into good development practices for use by Agile and UX
practitioners. Secondly, to investigate how UX is integrated into Agile in the South
African context thus confirming if literature from studies conducted abroad apply
within the South African context. A review of the literature confirms that there are
a significant number of publications on Agile software development from a South
African perspective (Joseph and Santana 2016; Chiyangwa and Mnkandla 2017;
Sebega and Mnkandla 2017; Mudarikwa and Grace 2018). However, there are no
publications that have explored UX integration within an Agile software
environment. Recent research attempts, such as those by Coleman (2018) and
Brosens (2018), are evidence of the growing interest in UX; however, these
studies do not provide a higher level of abstraction on Agile UX integration
practices. This research presents results of a qualitative study on how UX and
Agile can be integrated. UX cannot be quantified or adequately explained by
using variables or experiments. The grounded theory research method has been
used. It is qualitative in nature and the theory consists of iterative data collection
and analysis with an aim of producing a theory.
The results of this study highlighted approaches for increasing user involvement in
Agile and good development practices to integrate UX into Agile. It also
highlighted issues and challenges experienced. This research offers insight for
UX/Agile practitioners and adds academic value in the form of a generic
framework for the integration of UX into Agile. The framework has been
developed through the lens of the Design Thinking paradigm.
Submitted in fulfilment of the requirements of the degree of Masters Degree in Information and Communications Technology in the Faculty of Accounting and Informatics, at the Durban University of Technology, 2020.
Appears in Collections:Theses and dissertations (Accounting and Informatics)

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