2026-09-20T10:26:20Zhttps://openscholar.dut.ac.za/server/oai/request

oai:openscholar.dut.ac.za:10321/62922025-11-11T13:41:17Zcom_10321_13col_10321_14

Challenges of service delivery in selected townships in the Nelson Mandela Metropolitan Municipality Mpolweni, Nandiswa Abange, Martin Mulunda Municipalities Local government Service delivery Service delivery challenges Nelson Mandela Metropolitan Municipality Municipal services--South Africa Local government--South Africa Public administration--South Africa Community development--South Africa Urban policy Submitted in fulfilment of the requirements of the degree of Master of Management Sciences Specialising in Public Management, Durban University of Technology, Durban, South Africa, 2024. Municipalities, in terms of the new development mandates, must provide a democratic and accountable government for local communities by providing services to local communities in a sustainable manner, promoting social and economic development, and ensuring a safe, healthy environment. While municipalities attempt to fulfil these mandates to bring about social-economic development and a sound environment for their communities, they experience complex and multifaceted service challenges that vary from one municipality to another, reflecting the diverse political dynamics of the respective environments. This research examined service delivery challenges in selected Nelson Mandela Metropolitan Municipality townships in Port Elizabeth, in the Eastern Cape Province. It seeks to assess how effectively the integrated development plan, as a local government tool, plays a vital role in addressing service delivery challenges in the Nelson Mandela Metropolitan Municipality. The study adopted a qualitative methodology using individual interviews. The data was analysed thematically using NVivo software. The sample consisted of a minimum of 30 people: ten representatives from Motherwell township and ten from Walmer township, five municipal officials and five ward councillors. The study was intended to bring about service delivery strategies and provide policy recommendations to alleviate or overcome challenges in improving service delivery in the Nelson Mandela Metropolitan Municipality M 2025-11-07T07:27:24Z 2025-11-07T07:27:24Z 2024 Thesis https://hdl.handle.net/10321/6292 https://doi.org/10.51415/10321/6292 en 139 p application/pdf