2026-09-20T22:38:37Zhttps://openscholar.dut.ac.za/server/oai/request

oai:openscholar.dut.ac.za:10321/62882025-11-08T01:00:23Zcom_10321_13col_10321_14

Improving household satisfaction with government-provided houses in the city of Durban Ndlovu, Rachel Nokuphila Murwirapachena, Genius Ifeacho, Christopher I. Human settlement Low-cost houses Public policy RDP houses Public housing--South Africa--Durban Low-income housing--South Africa--Durban Housing policy--South Africa Human settlements Quality of life--South Africa Submitted in fulfilment of the requirements of the degree of Master of Management Sciences Specialising in Public Administration, Durban University of Technology, Durban, South Africa, 2025. The South African government provides low-cost houses to households whose combined average monthly income is below R3 500. This is done to promote an integrated society by developing sustainable human settlements and quality housing within a subsidy system for different income groups. Nevertheless, occupants frequently express dissatisfaction with their homes, often citing common complaints about the subpar quality of these houses. The government spends a lot of money on constructing these houses, and occupants ought to derive maximum satisfaction. This study sought to establish possible ways to improve household satisfaction with the low-cost houses provided by the government. The study adopted a descriptive crosssectional design, collecting quantitative data from 375 occupants of governmentprovided low-cost houses across the city of Durban. The principal component analysis and probit regression models were then used to estimate the key determinants of household satisfaction with government-provided houses. The results from the study are essential for informing public policy on the planning and construction of low-cost houses. More precisely, the results inform public policy on human settlements. M 2025-11-07T05:08:21Z 2025-11-07T05:08:21Z 2025 Thesis https://hdl.handle.net/10321/6288 https://doi.org/10.51415/10321/6288 en 124 p application/pdf