2026-09-19T10:38:02Zhttps://openscholar.dut.ac.za/server/oai/request

oai:openscholar.dut.ac.za:10321/35612025-04-03T01:08:18Zcom_10321_13col_10321_14

Recruitment process challenges within Eskom and its impact on service delivery : a case of Empangeni Zone Naidoo, Irene Moodley, Padhma Eskom (Firm)--Employees--Recruiting Employees--Recruiting--South Africa--Empangeni Contracting out--South Africa--Empangeni Eskom (Firm)--Customer services Submitted in fulfilment of the requirements for the degree of Masters of Management Sciences: Business Administration, Department of Management Science, Durban University of Technology, 2020. Eskom had an important role to play in South Africa’s transformation and economic development with new regulations that govern the electricity industry. Since the new democratic government of 1994, the underprivileged races were to be given equal opportunity. The Basic Conditions of Employment Act No. 75 of 1999, The Employment Equity Act No. 55 of 1998, The Constitution of The Republic of South Africa Act No. 108 of 1996 and The Labour Relations Act No. 66 of 1997, are some of the regulations that have had to be considered in the Eskom Recruitment and Selection Policy. This study investigates the challenges of recruitment and selection within Eskom and its impact on service delivery. The analyses of 100 valid responses was obtained through a questionnaire that was administered to respondents selected through a purposive sampling method, to determine if the recruitment and selection criterion has a significant effect on the organisation’s performance and service delivery. This study engaged in a quantitative approach which was required to gauge data rich responses from respondents. The analysis suggest that filling vacancies internally poses a challenge and impacts on service delivery. Moreover, service delivery is severely impacted as many employees are required to work overtime due to inadequate manpower. It is based on these findings that the study recommends, outsourcing of a qualified labour force which will positively impact on service delivery. As well as creating a less bureaucratic process in the recruitment and selection of potential employees M 2021-05-25T07:40:25Z 2021-05-25T07:40:25Z 2020-05 Thesis http://hdl.handle.net/10321/3561 https://doi.org/10.51415/10321/3561 en 161 p application/pdf