Please use this identifier to cite or link to this item: http://hdl.handle.net/10321/473
Title: The influence of customer-supplier relationships through the facilitation of credit on the development of micro enterprises in the Sobonakhona Makhanya tribal area of KwaZulu-Natal
Authors: Maome, Itumeleng Judith
Keywords: Small business--South Africa--KwaZulu-Natal;Small business--Finance;Small business--Growth;Relationship marketing
Issue Date: 2009
Abstract: The purpose of this study is to identify the influence of customer-supplier
relationships through facilitation of credit on the development of Micro enterprises
in the Sobonakhona Makhanya Tribal Area of KZN. This study originates from the
fact that there are many SMME‟s in South Africa, absorbing about 15 million
people (DTI, 1995:7). Even though this sector is providing most of the
employment in the country, they still find it difficult to arrange funds to start or
expand their businesses. Lending institutions do not want to provide finance for
them, and if they do, they do it with reluctance and reservations. As a result,
SMME‟s are not able to grow and develop into big businesses.
This is a quantitative and exploratory research study which was used to explore,
for the first time in Sobonakhona Makhanya Tribal area, the relationship between
customer-supplier relationships and accessibility of credit facilities. The study
made use of questionnaires to obtain the respondents‟ perceptions on the
research questions developed. A questionnaire that consisted of 35 questions
was distributed to 50 SMME owners in Adams Mission, Madundube and
Umbumbulu (AMU) villages. Cronbach‟s reliability analysis was not applied as it
was not appropriate for use with this questionnaire.
The research showed that a relationship between customers and suppliers
assists SMME‟s to obtain access to credit facilities. Added to this, SMME owners,
who had access to credit facilities, experienced positive changes in their
businesses. This serves to prove that access to credit is essential for the
development of SMME‟s. As a result, recommendations to train and educate
SMME owners on how to manage their businesses, how to apply for credit and
the requirements needed for applications have been set out.
Description: Submitted in compliance with the requirements for the Masters Degree in Technology: Business Administration, Department of Entrepreneurial Studies and Management, Durban University of Technology, 2009.
URI: http://hdl.handle.net/10321/473
Appears in Collections:Theses and dissertations (Management Sciences)

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