Please use this identifier to cite or link to this item: http://hdl.handle.net/10321/1019
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dc.contributor.authorDeen, A.
dc.contributor.authorBalkaran, Rishi
dc.date.accessioned2014-05-26T10:12:34Z
dc.date.available2014-05-26T10:12:34Z
dc.date.issued2013-07
dc.identifier.citationBalkaran, R. and Deen, A. 2013. An Empirical Study of Service Delivery within the Provincial Hospital of Kwa - Zulu Natal South Africa - A case Study. Journal of Economics and Behavioral Studies, 5(7): 439-448.en_US
dc.identifier.issn2220-6140
dc.identifier.urihttp://hdl.handle.net/10321/1019
dc.description.abstractHealth care services are an essential component of South African government policy and this is regulated by the Health Act, Act 61 of 2003. The study explores the services offered by the Provincial Hospital KwaZulu Natal, South Africa in relation to service delivery and management practices. The key participants to the study are the patients and staff of the hospital. A structured questionnaire to the patients and departmental heads of the hospital was applied. A structured interview was conducted with strategic level management of the hospital. The results of the study were organized thematically and were triangulated between the results of the various data collecting instruments. A presentation of graphs and tables would be used to facilitate the results of the data. The paper provides sound conclusions and recommendations for efficient and effective management and service delivery within the provincial hospital and which are applicable to many of the provincial hospitals in the country.en_US
dc.format.extent10 pen_US
dc.language.isoenen_US
dc.publisherIFRDen_US
dc.relation.ispartofJournal of economics and behavioral studies-
dc.subjectService deliveryen_US
dc.subjectHospitalen_US
dc.subject.lcshSouth Africaen_US
dc.titleAn empirical study of service delivery within the Provincial Hospital of Kwa-Zulu Natal, South Africa : a case studyen_US
dc.typeArticleen_US
dc.publisher.urihttp://www.ifrnd.org/Research%20Papers/J80.pdfen_US
dc.dut-rims.pubnumDUT-002949en_US
item.grantfulltextopen-
item.languageiso639-1other-
item.fulltextWith Fulltext-
Appears in Collections:Research Publications (Management Sciences)
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